MSG Broadcast Ltd - Privacy Policy

Last Updated: April 15, 2025

Introduction

MSG Broadcast Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect, how we use it, the conditions under which we may disclose it to others, how we keep it secure, and your rights regarding your personal data.

This policy applies to data collected through our websites, services, communications, and interactions with you as a client, prospective client, supplier, website visitor, or other business contact.

Topics

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • Lawful Basis for Processing

  • Marketing

  • Data Retention

  • Data Security

  • Sharing Your Data

  • International Data Transfers

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authority


What data do we collect?

We may collect and process the following types of personal identification information and other data:

  • Contact Information: First name, last name, email address, phone number, job title, business name, postal address.

  • Account Information: Usernames, passwords (if you register for services requiring login).

  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, login information (when using our services), information collected via cookies (see below).

  • Usage Data: Information about how you use our website, products, and services, including page visits, clicks, downloaded materials, time spent on pages/services, and interaction data.

  • Communications Data: Records of your correspondence and communications with us (e.g., emails, help form submissions, enquiry forms).

  • Comments & Media: Data provided when you leave comments (including IP address and browser user agent string for spam detection), and any media you upload (we advise against uploading images with embedded location data like EXIF GPS).

  • Client/Supplier Data: Information necessary to manage our business relationship, including service requirements, project details, and potentially payment/billing information (processed securely).


How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey, provide feedback, or use our contact/enquiry forms.

  • Contact us directly via email, phone, or other means.

  • Use or view our website via your browser's cookies.

  • Interact with our services or platforms.

  • Leave comments or upload media to our website (if applicable).

We may also receive your data indirectly from sources such as:

  • Third-party analytics providers (e.g., Google Analytics).

  • Publicly available sources (e.g., company websites, LinkedIn).


How will we use your data?

MSG Broadcast Ltd collects your data so that we can:

  • Provide, operate, and maintain our services and websites.

  • Process your orders and manage your account.

  • Improve, personalize, and expand our services and websites.

  • Understand and analyze how you use our services and websites (Analytics).

  • Develop new products, services, features, and functionality.

  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website/service, and for marketing and promotional purposes (where permitted).

  • Respond to your inquiries and support requests.

  • Send you essential service communications (e.g., account activation, password resets, service updates).

  • Manage our business relationships with clients and suppliers.

  • Ensure security, prevent fraud, and detect spam.

  • Comply with legal obligations.


Lawful Basis for Processing

We process your personal data based on the following lawful bases under the GDPR and UK Data Protection Act:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing emails).

  • Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.

  • Legal Obligation: Where processing is necessary for us to comply with the law.

  • Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests are not overridden by your rights and interests (e.g., improving our services, preventing fraud, business analytics).


Marketing

We may wish to send you information about products and services of ours that we think you might like. We will only do this if you have opted-in or where otherwise permitted by law (e.g., based on legitimate interest for existing business contacts, subject to your right to object).

You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please click the 'unsubscribe' link in our emails or contact us directly.


Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • If you leave a comment, the comment and its metadata are retained indefinitely unless you request removal, to allow us to recognize and approve follow-up comments automatically.

  • For registered users, we store the personal information provided in their user profile for as long as the account is active or as needed to provide services. Users can usually see, edit, or delete their personal information via account settings (username often cannot be changed) or by contacting us.

  • Other data is retained based on operational needs and legal requirements. When data is no longer needed, we will securely delete or anonymize it.


Data Security

We have put in place appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. All user data we directly manage is stored securely, primarily on secure UK-based servers.



Sharing Your Data

We do not sell your personal data. We may share your data with trusted third-party service providers who perform functions on our behalf, such as:

  • Website hosting providers.

  • Analytics providers (e.g., Google Analytics).

  • Payment processing providers (if applicable).

  • Communication platforms (for email delivery, chat functionality etc.).

  • CRM systems.

  • Security and spam detection services (e.g., for comment checking).

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may also disclose your personal data if required by law, regulation, or legal process, or to protect the rights, property, or safety of MSG Broadcast Ltd, our customers, or others


International Data Transfers

Some of our third-party service providers may be based outside the UK or European Economic Area (EEA). If we transfer your data outside the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transfers to countries deemed to provide an adequate level of protection for personal data.

  • Use of specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., Standard Contractual Clauses - SCCs).

  • Other legally recognized transfer mechanisms.


What are your data protection rights?

Under data protection law, you have rights including:

  • The right to access: You have the right to request copies of your personal data from us.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions (e.g., it's no longer necessary for the purpose it was collected). This does not include data we are obliged to keep for administrative, legal, or security purposes.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions (especially where processing is based on legitimate interests or for direct marketing).

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.


If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:


Email: hello@msgbroadcast.com

Address: Unit 3, 40 Cold Harbour Lane, Harpenden, Hertz, AL5 4UN, United Kingdom




What are cookies?

Cookies are small text files placed on your computer or device when you visit websites. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners. They collect standard internet log information and visitor behaviour information.

For further general information, visit www.allaboutcookies.org.


How do we use cookies?

We use cookies in a range of ways to improve your experience on our website/services, including:

  • Keeping you signed in (Authentication).

  • Understanding how you use our website/services (Analytics).

  • Remembering your preferences (e.g., language, display choices).

  • Saving details if you opt-in when leaving comments (Convenience).

  • Delivering relevant advertising (if applicable).

  • Ensuring website functionality and security.


Specific cookie uses:

  • Temporary cookies may check if your browser accepts cookies (discarded on closing browser).

  • Login cookies store login information (duration varies, e.g., two days, or longer if "Remember Me" is selected). Screen options cookies store display preferences (e.g., for a year). Login cookies are removed on logout.

  • If you leave comments, cookies may save your name/email/website for convenience (e.g., lasting one year).

  • [Include if relevant: Cookies related to editing/publishing content.]

What types of cookies do we use?

We use the following types of cookies:

  • Strictly Necessary Cookies: Essential for you to browse the website and use its features, such as accessing secure areas.

  • Functionality Cookies: Allow us to remember choices you make (like username, language, region) and provide enhanced, more personal features.

  • Performance/Analytics Cookies: Collect information about how you use our website/services, like which pages you visit most often. We use this data (often aggregated and anonymous) to improve how our services work (e.g., via Google Analytics).

  • Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They collect information about your visit, content viewed, links followed, browser/device, and IP address. We may share some aspects of this data with third parties for advertising purposes.

Our website/services may also use cookies set by third-party services embedded on our site (e.g., video players, social media sharing buttons).


How to manage your cookies

You can set your browser not to accept cookies, and the website www.allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website/service features may not function as a result. Most browsers also provide controls allowing you to manage cookie preferences via settings.


Privacy policies of other websites

Our websites/services may contain links to other websites. Our privacy policy applies only to our own websites and services. If you click on a link to another website, you should read their privacy policy. Embedded content from other websites (e.g., videos, images) behaves as if you visited the other website directly, and those sites may collect data about you, use cookies, etc., according to their own policies.


Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. We will notify you of significant changes where required or appropriate (e.g., via email or a prominent notice on our website). This privacy policy was last updated on the date indicated at the top.



How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:


Email: hello@msgbroadcast.com

Address: Unit 3, 40 Cold Harbour Lane, Harpenden, Hertz, AL5 4UN, United Kingdom


Data Controller: MSG Broadcast Ltd



How to contact the appropriate authority

Should you wish to report a complaint or if you feel that MSG Broadcast Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Website: www.ico.org.uk

Helpline: 0303 123 1113